Refund
Policy

Alloyqa Team is a $39/month subscription per Workspace and is processed through Paddle. Cloud execution is billed separately based on usage and requires available Cloud balance.

Paid subscriptions are processed through Paddle. You may cancel your subscription through the billing experience we provide.

When Paddle reports a cancellation with time remaining in the current billing period, Alloyqa keeps the Workspace subscription active until that period ends. Use the Paddle billing experience for current subscription, renewal, and cancellation details.

Workspace subscriptions are billed per Workspace, not per member. Removing members does not change the Workspace subscription in the current billing period.

Workspace owners manage the subscription through the billing experience provided by Alloyqa and Paddle.

Cloud execution is billed separately based on usage and requires available Cloud balance. Cloud execution time is measured for each active Task, so concurrent Tasks each contribute their own usage.

Cloud balance purchases are separate one-time transactions. They do not renew with the Workspace subscription, and Cloud usage does not include a monthly allowance.

If you believe the Cloud execution meter or subscription charge is incorrect, contact support so we can investigate.

Team subscription payments are generally non-refundable after purchase or renewal. Unused Cloud balance purchases are generally non-refundable after purchase. Refund requests are handled through Paddle's Refund Policy; any discretionary refund is not guaranteed.

If you believe a Team subscription, Cloud balance purchase, or Cloud execution meter is incorrect, contact support with the relevant Workspace and Paddle transaction details. We will investigate and, if a billing error is confirmed, work with Paddle to correct the charge, including a refund or other adjustment where applicable.

Nothing in this policy limits mandatory refund, withdrawal, or other consumer-protection rights under applicable law.

Paddle payment confirmation is authoritative for subscriptions.

• If you believe a Team subscription charge, Cloud balance purchase, or Cloud execution meter is incorrect, contact support with the relevant Workspace and Paddle transaction details.
• Failed Cloud execution does not by itself determine whether a subscription charge is correct.

If you believe you were charged in error, or you need help understanding a billing change, contact us as soon as possible and we will investigate.