Refund
Policy
This Refund Policy explains how refunds, cancellations, and billing exceptions work for Alloyqa Workspace subscriptions made through alloyqa.com. Paddle processes subscriptions, and this policy reflects the current billing flow in the app today.
General Policy
Alloyqa Cloud is a $12/month subscription per Workspace and is processed through Paddle. It includes 10 hours of cloud execution per billing cycle with no automatic overages.
Cancellations
Paid subscriptions are processed through Paddle. You may cancel your subscription through the billing experience we provide.
When Paddle reports a cancellation with time remaining in the current billing period, Alloyqa keeps the Workspace subscription active until that period ends. Use the Paddle billing experience for current subscription, renewal, and cancellation details.
Workspace Plans and Member Changes
Workspace subscriptions are billed per Workspace, not per member. Removing members does not change the Workspace subscription in the current billing period.
Workspace owners manage the subscription through the billing experience provided by Alloyqa and Paddle.
Alloyqa Cloud Execution
Cloud execution time is measured for each active Task and deducted from the current 10-hour subscription allowance. Queue waiting time does not consume hours, and one cloud task can run at a time.
Hours reset with the subscription billing cycle. There are no automatic compute overages.
If you believe the Cloud execution meter or subscription charge is incorrect, contact support so we can investigate.
Refunds & Billing Exceptions
Alloyqa Cloud subscription payments are generally non-refundable after purchase or renewal. Refund requests are handled through Paddle's Refund Policy; any discretionary refund is not guaranteed.
If you believe an Alloyqa Cloud subscription or execution meter is incorrect, contact support with the relevant Workspace and Paddle transaction details. We will investigate and, if a billing error is confirmed, work with Paddle to correct the charge, including a refund or other adjustment where applicable.
Nothing in this policy limits mandatory refund, withdrawal, or other consumer-protection rights under applicable law.
Paddle payment confirmation is authoritative for subscriptions.
- If you believe an Alloyqa Cloud subscription or execution meter is incorrect, contact support with the relevant Workspace and Paddle transaction details.
- Failed Cloud execution does not by itself determine whether a subscription charge is correct.
Contact Us
If you believe you were charged in error, or you need help understanding a billing change, contact us as soon as possible and we will investigate.